Graham Lanphier is Managing Director, Operations for SMS Management & Technology. He is responsible for the management of all aspects of SMS’s operations nationally including Practice and Regional profitability, sales, client management, delivery management and the effectiveness of our people management, professional development and recruitment activities in conjunction with the Human Resources Director. He is also responsible for the developing and managing operational processes in conjunction with CFO.
Graham joined SMS in February 1999 and during his time with SMS he has overseen the growth of our Consulting business Australia wide, including the integration of several acquisitions.
At a project level, he has coordinated the progress of contingency projects across a natural gas supplier, developed project structures and budgets to support the integration of systems for a large transport sector client, and for a large government business enterprise, he managed the implementation of a new tax system, including the coordinated update of 25 major systems.
Graham previously held positions of Managing Director SMS Consulting, Regional Director Victoria, and Account Director.
Graham holds a Master of Business Administration from Monash University, Victoria, and a Bachelor of Surveying from Melbourne University.