Client Problem

The bank required expert help in developing a credit systems strategy that would enhance operational flexibility and maximise cost savings across multiple locations.

Historically, the bank inherited a geographic-centric approach to credit functions and systems. This resulted in fragmented data, processes and systems infrastructure and translated ultimately into higher costs and limited operational flexibility across disparate locations. SMS was engaged to create a clear credit systems strategy to enable a standardised credit business process and consolidated credit information. 
 

SMS Approach

SMS reviewed all current processes across main business segments and primary geographic centres.

SMS drew on 20 years’ experience in strategic review and analysis to:

• compile an end-to-end inventory of credit business processes across the entire bank
• identify degrees of commonality in business processes
• overlay current systems to highlight areas where regional solutions could be applied to improve and streamline the process landscape
   

Recommendation

SMS developed and presented a credit roadmap to facilitate implementation of standard solution components.

Upon close examination of current processes, SMS put forward a roadmap outlining:

• adoption of packaged software solutions
• integration of the identified common, standard solution components
• implementation of a 5-year programme of work to invest in core credit systems
   

Outcome

The bank was able to create a holistic picture of current credit systems for the first time, allowing the development of an effective roadmap for ongoing success.

SMS’s analysis and recommendations effected a greater awareness at the bank of the importance of standardised business policies and procedures across multiple geographic locations. Senior management now has a much clearer picture of the value of strategic versus tactical investment in achieving key business objectives. In line with this improved awareness, key stakeholders approved and began implementation of the recommended roadmap for long term success to deliver reduction in workarounds and improved productivity and customer service.