Managed Services


Leveraging leading edge technology and focusing on business outcomes and end-user experience, SMS offers selective outsource or end to end Service offerings. Utilising strong governance methodologies and key vendor relationships, SMS now offers an end to end ICT service. Business benefits will include:

  • Reduced IT costs and improved flexibility due to dynamic resource management, faster server provisioning and leveraging shared resources with subject matter expert experience.
  •  Decreased downtime and improved reliability, due to commercial Service Level Agreements, leads to the ability of conducting business processes more reliably, faster and at a lower cost. Which enables increased revenue, reduced time to market, improved customer service (internal and external) and the ability to provide information and data that enables better business decisions.
  • Continuous improvement initiatives will drive more efficient business performance.
     
SMS Service Management capabilities include (not exclusive):
  • Service Management
  • Integration Services
  • Service Desk
  • SLA Management
  • ITIL Governance
  • Outsourcing Strategies
  • End User Computing
  • Operations Management
  • Transactional Services

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