Operational Learning
Operational Learning assists clients to realise the benefits of business systems and process change by developing a new level of operational capability through your people.
We specialise in designing, developing and delivering learning programs with the appropriate mix of e-learning, classroom training, documentation and online support for the particular audience groups based on their size, location and background.
Our work is focused on business outcomes, relating to business process and requirements of job roles rather than technical presentations. We always work directly with your team to ensure focus on your specific outcomes and to build sustainable long term capability.
We aim to be an integrated part of the change program, building confidence and supporting adoption of change.
Operational Learning involves consultation, planning, and effective project and change management and is managed within four phases:
1. Scoping > 2. Development > 3. Delivery > 4. Business as Usual
Focussing on business outcomes, Operational Learning specialises in designing, developing and delivering blended learning programs with key capabilities in:
- Learning and change consulting
- Training needs analysis
- Blended learning program design
- Instructional design and courseware development
- Documentation
- Business as usual
- eLearning
- Online performance support
- Instructor-led training
- Roving support
- Evaluation